1. Who we are

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Remind Health Ltd trading as re;mind, is a company registered in England and Wales under company number 12839662 having its registered office address at Remind Health Ltd, C/O Health Foundry, Canterbury House, 1 Royal Street, London, SE1 7LL.

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https://www.remindhealth.io/ is a website that forms part of the Platform operated by Remind Health Ltd.

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2. Definitions

 

“Terms” means these Terms and Conditions and any other policies or documents referenced by them

 

“re;mind”, “us”, “we”, “our” refer to Remind Health Ltd

 

“User”, “you”, “your” refers to you as an individual or on behalf of another entity

 

“Platform” includes (or may include in future), the website, web pages, social media, media channels, mobile and web applications, interactive features, blogs, videos, emails, communications or other online offering accessible by desktop, mobile or other technology device.

 

“Content” refers to source code, databases, functionality, software, website designs, logos, icons, audio, video, text, photographs, artwork, graphics, “look and feel”, layout, structure, colour scheme, selection, combination or any other content that you browse, upload, post, submit or download on the Platform.

 

“Interactive Areas” includes (or may include in future) galleries, forums, chat rooms, blogs, message boards, online hosting or storage services on the Platform

 

“User Content” refers to any data, information, text, music, sound, photos, videos, graphics, photographs, artwork, code or other items or materials that you or any other third-party creates, posts, stores or otherwise submits to the Platform

 

 “Submissions” refers to any questions, comments, suggestions, ideas, feedback or other information regarding the Platform or its Content

 

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3. Agreement to terms

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These Terms form a legally binding agreement between you and Remind Health Ltd regarding your access to and use of the Platform and its Content. Only you and us, as the parties of these Terms have the right to enforce any of the Terms.

 

By accessing and using the Platform and any of its Content, you are taken to have read, understood, agree to and accept all of the Terms. If you do not agree to all of these Terms, you are expressly prohibited from accessing or using the Platform and must discontinue use immediately.

 

We reserve the right to change or modify the Terms at our discretion at any time and for any reason. Any such changes will be effective immediately upon publishing them to the Platform. 

 

It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. Your continued use of the Platform following any such revisions will be taken as your agreement to the updated Terms.

 

If you violate these Terms, we may terminate your use of the Platform, prohibit your future use of the Platform, and/or take appropriate legal action against you.

 

Certain features of the Platform or other related activities may be subject to additional guidelines, terms or rules which will indicated where applicable.

 

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

 

If you have any questions about any of the Terms, please contact us on hello@remindhealth.io.

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4. Medical disclaimer

 

We are not a medical provider nor are we qualified to express a medical or health opinion. The Platform and any Content or link on the Platform is not intended or implied to be a substitute for professional medical or health advice, diagnosis or treatment. Whether provided by us or a third-party, any Content or links contained on or available through our Platform, are for general information purposes and convenience only. It must not be considered or relied upon as medical advice or endorsement. You must always consult the appropriate medical, health professional or specialist if you have any concerns about your mental or physical wellbeing.

 

We do not provide access to health services, hospitals or other emergency services. You must ensure you have other means of contacting the appropriate medical or emergency services.

 

You are responsible for your use of the Platform, including any action or inaction taken by you towards yourself or any other person, either on or off the Platform. It is your responsibility to manage your own personal risk and we do not and cannot accept responsibility for this under any circumstances. If you believe you are at risk, then you agree to seek the appropriate medical advice.

 

We are not responsible for any adverse consequences you may suffer from accessing or using our Platform. Use or reliance on any information on the Platform is solely at your own risk. We make no guarantees regarding progress or outcomes in respect to your use of our Platform. In the absence of any negligence or other breach of duty by us, your use of the site  is entirely at your risk. Any action you take is at your own risk.

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5. User representations

 

By using the Platform, you promise that:

1. Any and all registration information you submit will be true, accurate, current and complete and it is your responsibility to maintain and update such information promptly as and necessary

2. You agree to comply with these Terms and have the authority and legal capacity to do so

3. You are 16 years of age or above and you must not and will not use the Platform if you are below this age

4. You will not access the Platform through automated or non-human means, whether through a bot, script or otherwise

5. You will not use the Platform for any illegal or unauthorised purpose

6. Your use of the Platform will not violate any applicable law or regulation

7. You must not and will not misrepresent your identity, affiliation with or connection to any other person or entity

8. You must not and will not misrepresent or disclose any information relating to any other person without their prior consent

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6. User content

 

You are responsible for all User Content that you post to the Platform in any of the Interactive Areas. All User Content on the Platform is the sole responsibility of the User who submits it to the Platform. Any User Content may be treated in accordance with this Privacy Policy.

 

By using the Platform, you agree not to use the Platform to post, upload to, transmit, distribute, store, create or otherwise publish:

1. User Content to abuse, harass, threaten, impersonate or intimidate any person

2. User Content that is libellous, defamatory, obscene, pornographic, indecent, lewd, offensive, profane, inflammatory, abusive, fraudulent, that infringes any copyright or right of any person or is otherwise harmful

3. User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of us or others, endanger national security, or that would otherwise create liability or violate any local, state national or international law

4. User Content that may infringe or violate any patent, trademark, trade secret, copyright or other intellectual or other proprietary right of us or others. By publishing any User Content, you represent and warrant that you have the lawful right to use, display, distribute, and reproduce such User Content

5. User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity

6. Unsolicited promotions, political campaigning, advertising or solicitations

7. Private information of us or others, including, but not limited to, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers

8. Viruses, corrupted data or other harmful, disruptive or destructive files

9. User Content that, in our sole judgment, is objectionable, harmful or which restricts or inhibits any other person from using or enjoying the Interactive Areas or the Platform, or which may expose us or our users to any harm or liability of any nature or type

 

We do not control User Content and as such, we do not make warranties, guarantee or take responsibility or liability for the accuracy, integrity or quality of User Content. You understand that by using the Platform, you may be exposed to Content that is offensive, indecent, deceptive, inaccurate or objectionable.

 

We may, but have no obligation to, monitor, review or edit User Content. In all cases, we reserve the right to remove or disable any access or User Content for any or no reason including User Content that in our sole discretion, violates these Terms. We may do so without prior notification to you or any third-party. Removal or disabling access is at our sole discretion and we do not promise to remove or disable access to any specific User Content.

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7. Intellectual property and copyright

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Unless otherwise indicated, the Platform and its Content are our proprietary property. Unless otherwise indicated, the Platform, its Contents and arrangement of the Content, are owned or controlled by us or licensed to us and are protected by United Kingdom and/or international copyright laws.

 

The Content is provided on the Platform “AS-IS” and “AS-AVAILABLE” for your information and personal use only. No part of the Platform or the Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

 

Provided that you are eligible to use the Platform, you are granted a limited licence to access and use the Platform and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal and non-commercial use. We reserve all rights not expressly granted to you in and to the Platform and the Content.

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8. Licence

 

We grant you a revocable, non-exclusive, non-transferrable, limited right to access and use the Platform on any devices owned or controlled by you.

 

You may not:

1. Disassemble, decompile, reverse-engineer, attempt to derive the source code of, decrypt on the whole or any part of the Platform or its Content or make any attempt to do so

2. Collect, use, merge, copy or distribute any portion of the Platform or its Content

3. Copy, reproduce, modify, alter, create derivative works or publicly display any Content in whole or in part from the Platform

4. Use data mining, robots, spiders or similar tools to monitor, copy or collect any data or Content from the Platform

5. Use the Platform or its Content for any revenue generating endeavour, commercial enterprise, resale, commercial exploitation, distribution, public performance or public display

6. Sub-license or make the Platform available over a network or other environment permitting access or use by multiple users or devices

7. Use any proprietary information or intellectual property in the design, development, manufacture, licensing or distribution of any applications, accessories, or devices

8. Use the Platform for making a product, service or software that is directly or indirectly competitive or in any way a substitute for the Platform

9. Use the Platform or its Content other than for its designed or intended purpose

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9. Subscriptions

 

Remind Health Ltd provides the App, a self-help app for people who are experiencing trauma. The App is described on our Platform. We warrant that the App will substantially conform to the relevant description and will be provided with reasonable care and skill.

 

To use our App, you must:

• download it from the Apple App Store or Google Play Store

• set up an account with us by completing the registration process and submitting your name, email address, date of birth and password to be used in conjunction with the email address

• have an active subscription paid for by you or on your behalf by your employer or other provider

 

Our obligation to provide the App only comes into being when we take receipt of your order and confirm your subscription via email.  

 

We offer subscription options which give you access to our App for the period of time selected by you. We reserve the right to carry out checks to confirm your identity and to establish your creditworthiness. By agreeing to these terms, you agree to our doing this.

 

We offer you the following subscription options, which automatically renew for each following subscription period until you cancel: 

• monthly (where a month is 30 calendar days)

• yearly (where a year is 365 calendar days)

 

Payments for subscriptions are made through the Apple App Store or Google Play Store subscription functions.

 

You acknowledge and agree that Remind Health Ltd can charge your account (via the Apple App Store or Google Play Store) with the relevant charges for the subscription renewal period (month or year). You must cancel your subscription before it renews in order to avoid being billed for the next subscription period. 

 

You are responsible for all applicable fees and charges incurred, including applicable taxes and all subscriptions purchased by you. We are not responsible for any banking charges incurred due to payments on your account. If you have questions regarding charges to your account, please contact us on appsupport@remindhealth.io. 

 

If your subscription is not paid on time, we may suspend or terminate your access to the App. However charges may continue to be incurred until the account is closed. 

 

Remind Health Ltd subscriptions are non-transferable and therefore you agree not to sell, transfer or exchange subscriptions in any way or under any circumstance. This expressly applies to any free, discounted, subsidised or full subscriptions.

 

Free trials, discount codes or promotional access

We may, from time to time, offer free trials, discount codes or promotional access. Subscription payment will be taken at the end of a free trial unless cancelled prior to the end of the free trial period, see Cancellations for more details. Discount or promo codes can be used in part-payment or full-payment of the charges for the App, subject to the terms of the code. Unless otherwise stated, all discounts and promotions will apply to the initial period of the subscription and any renewals will be charged at the non-discounted rate for the subscription purchased.

 

We reserve the right to change our subscription plans or adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms, any price changes or changes to your subscription plan will take effect following notice to you.

 

Cancellation and refunds

Cancellation by you

If you sign up for a subscription, you have a right to cancel your subscription within the trial period. If you cancel within the trial period, then you will not pay any charges. If you don’t cancel before the trial period ends, then you authorise Remind Health Ltd to charge you the agreed price each subscription period until you cancel the subscription. Cancellation means the next subscription period will not renew. Refunds cannot be claimed for any partial subscription period.

 

Cancellation by us

We may suspend or terminate your use of the App as a result of your fraud or breach of any obligation under these Terms. Such suspension or termination may be immediate and without notice. 

 

Refunds

Refunds cannot be claimed for any partial subscription period.
 

Employers and other consumer communities

We also work with employers and other consumer communities who may cover the cost of your access to the App for a set period of time meaning you do not have to pay for the App.

 

If the App is paid for by your employer or another consumer community, once you have registered your account with us and provided the access code given to you by your employer to the App, you may log into the App without subscribing. You will have free or supplemented access to the App for a set period of time, such as 3, 6 or 12 months depending on the agreement between Remind Health Ltd and the employer or consumer community.

 

In some cases, the employer or consumer community may supplement these Terms with their own terms and conditions which may apply to subscription, payment, usage or access. In this case these additional terms also apply to your use of the App. In case of any conflict with additional terms and these Terms, the additional terms shall prevail.

 

Communications

By registering and subscribing to the App, you will receive communications with respect to the App that may include special offers, marketing, surveys. 

 

Device requirements

To be able to use the App via your smartphone or other device, your device must satisfy certain system requirements which can be found on the Google and Apple App stores.

 

Defective services

If you believe the App is defective then you should inform us as soon as possible, preferably in writing, detailing the defect and provide your name, email address and subscription reference. 

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10. Privacy

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Please refer to our Privacy Policy. By using the Platform, you agree to be bound by the Privacy Policy which is incorporated into these Terms and we will only use your personal information as set out in our Privacy Policy which is available here.

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11. Rights you grant us

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You acknowledge and agree that any Submissions or User Content provided by you to us, is non-confidential and shall become our sole property.

 

We own exclusive rights, including all intellectual property rights and shall be entitled to the unrestricted use and dissemination of Submissions and User Content in part or in whole for any lawful purpose, commercial or otherwise, without acknowledgement or compensation to you, regardless of how we use them.

 

You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree that there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

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12. Electronic communications

 

When you access the Platform or send emails to us, you communicate with us electronically and consent to receive communications from us electronically.

We may communicate with you by:

1. Email to your email address that you have provided to us

2. Posting general notices on the Platform

3. Posting messages that are displayed to you when you log in or access the Platform

 

You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such that communications must be in writing.

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13. Equipment and networks

You are required to supply and maintain certain devices, software, and data connections to use our Platform. You are responsible for all carrier data plans, fees, and associated with the use of our Services. If you are not the bill payer for the device being used to access the Platform, you are assumed to have received permission from the bill payer for using the Platform.

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14. Third-party disclaimer

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Our Platform may contain links to third-party websites, applications, products or services (“Third-Party Services”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content").

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The inclusion of any link to Third-Party Services or hosting of any Third-Party Content is provided solely as a convenience to you. It does not imply any affiliation, endorsement, approval, control or adoption by us of any Third-Party Services or Third-Party Content.

 

We make no representations or warranties as to the legitimacy, accuracy, appropriateness, completeness or quality of such Third-Party Services and we are not responsible for any Third-Party Content, posted on, available through or installed through the Platform. This includes the content, accuracy, reliability, offensiveness, opinions, safety, practices or privacy policies. You may use these links and Third-Party Services at your own risk.

 

When you leave our Platform, you should be aware that our Terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices of any Third-Party Service and Third-Party Content.

 

Any dealings, interactions, correspondence, participations in promotions or purchases you make with or through Third-Party Services are solely between you and such third party. We are not responsible or liable for any loss, damage or harm of any sort sustained by you or caused to you relating to or resulting in any way from any Third-Party Services or Third-Party Content.

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15. Warranty disclaimer

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YOU UNDERSTAND AND AGREE THAT THE PLATFORM IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. WE DO NOT GUARANTEE THAT THE PLATFORM WILL FUNCTION WITHOUT DISRUPTIONS, IMPERFECTIONS OR DELAYS. YOU AGREE THAT YOUR USE OF THE PLATFORM AND OUR SERVICES WILL BE AT YOUR SOLE RISK.

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WE DO NOT GUARANTEE THAT OUR SITE WILL BE SECURE OR FREE FROM BUGS OR VIRUSES.

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YOU ARE RESPONSIBLE FOR CONFIGURING YOUR INFORMATION TECHNOLOGY, COMPUTER PROGRAMMES AND PLATFORM TO ACCESS OUR SITE. YOU SHOULD USE YOUR OWN VIRUS PROTECTION SOFTWARE.

 

YOU MUST NOT MISUSE OUR SITE BY KNOWINGLY INTRODUCING VIRUSES, TROJANS, WORMS, LOGIC BOMBS OR OTHER MATERIAL THAT IS MALICIOUS OR TECHNOLOGICALLY HARMFUL. YOU MUST NOT ATTEMPT TO GAIN UNAUTHORISED ACCESS TO OUR SITE, THE SERVER ON WHICH OUR SITE IS STORED OR ANY SERVER, COMPUTER OR DATABASE CONNECTED TO OUR SITE. YOU MUST NOT ATTACK OUR SITE VIA A DENIAL-OF-SERVICE ATTACK OR A DISTRIBUTED DENIAL-OF SERVICE ATTACK. BY BREACHING THIS PROVISION, YOU WOULD COMMIT A CRIMINAL OFFENCE UNDER THE COMPUTER MISUSE ACT 1990. WE WILL REPORT ANY SUCH BREACH TO THE RELEVANT LAW ENFORCEMENT AUTHORITIES AND WE WILL CO-OPERATE WITH THOSE AUTHORITIES BY DISCLOSING YOUR IDENTITY TO THEM. IN THE EVENT OF SUCH A BREACH, YOUR RIGHT TO USE OUR SITE WILL CEASE IMMEDIATELY.

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TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE PLATFORM AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

 

WE MAKE NO WARRANTIES, REPRESENTATIONS ENDORSEMENTS OR GUARANTEES ABOUT THE ACCURACY OR COMPLETENESS OF THE PLATFORM’S CONTENT OR THE CONTENT OF ANY THIRD-PARTY PLATFORMS LINKED TO THE PLATFORM. WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY

(1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT

(2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE PLATFORM,

(3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN

(4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE PLATFORM

(5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE PLATFORM BY ANY THIRD PARTY

(6) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE PLATFORM

 

WE DO NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE PLATFORM, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGEMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

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16. Limitation of liability

 

IN NO EVENT WILL WE, OUR AFFILIATES, LICENSORS, OR OUR OR THEIR RESPECTIVE DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS, BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY LOST PROFITS, LOST REVENUE, LOST DATA, INTERRUPTION OF BUSINESS, OR OTHER INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF THESE TERMS OF USE, OR YOUR USE OR INABILITY TO USE THE PLATFORM, THE CONTENT OR OTHER INFORMATION CONTAINED IN OR ACCESSED THROUGH THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES AND WHETHER OR NOT SUCH LOSS OR DAMAGES ARE FORESEEABLE. OUR AFFILIATES AND LICENSORS WILL NOT BE LIABLE TO YOU FOR ANY DIRECT DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE TERMS OF USE FOR ANY CLAIMS IS LIMITED TO THE NET AMOUNTS RECEIVED BY US FROM YOU, IF ANY, FOR ACCESS TO OR USE OF THE PLATFORM, AND/OR THE CONTENT AT ISSUE. THE EXISTENCE OF ONE OR MORE CLAIMS WILL NOT ENLARGE THIS LIMIT

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CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

 

WE DO NOT EXCLUDE OR LIMIT IN ANY WAY OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. THIS INCLUDES LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR THE NEGLIGENCE OF OUR EMPLOYEES, AGENTS OR SUBCONTRACTORS AND FOR FRAUD OR FRAUDULENT MISREPRESENTATION.

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17. Indemnity

 

You agree to indemnify, defend and hold us harmless from and against any actual or threatened suit, demand or claims, damages, costs, liabilities, losses and expenses to be brought against us arising out of or relating to:

1. your use of the Platform or any other party’s use of the Platform using any accounts by which you access the Platform

2. your conduct

3. your beach of these Terms

4. any violation of applicable law, rules or regulations by you

5. your violation of the rights of any third party

 

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18. Suspension and termination

 

We may end or suspend your rights under these Terms immediately and without notice if:

1. You have breached the Licence

2. At our sole discretion, we believe your use of the Platform on an independent occasion or continued basis is unsuitable or inappropriate

3. You are otherwise in breach of any of these Terms

 

If we end your rights under these Terms:

1. You must immediately stop all activities authorised by these Terms, including your access to and use of any or all of the Platform

2. If we ask you to, you must immediately delete or remove the Platform from all devices then in your possession, custody or control and if required by us, confirm to us that you have done so by signing a written declaration

3. You will not be entitled to any form of compensation as a result of your breach or unsuitable use

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19. Miscellaneous

 

If any part of these Terms is or becomes invalid, illegal or unenforceable, it shall be modified with language to reflect the original purpose to make it valid, legal and enforceable. If such modification is not possible, the relevant part of these Terms shall be considered deleted. Any modification to or deletion of a part of these Terms under this clause shall not affect the validity and enforceability of the rest of these Terms.

 

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20. Applicable Law and Jurisdiction

 

These Terms are governed by English Law and we both agree to submit to the exclusive jurisdiction of the English Courts.

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